No matter where you work, things can sometimes go wrong. How do you communicate that things need to change? What sorts of management practices can lead to people expressing themselves clearly and helpfully, even when the topic is difficult or confrontational? How can feedback  be constructive, even when potentially confrontational and ruffling the feathers of people in charge? How can you criticize someone without making them feel excluded or patronized? In this talk, Rebecca Miller-Webster describes the problems that people can experience in trying to provide (or solicit) feedback in their organizations, and the ways in which teams can encourage and improve the ways their feedback channels.